Let's get to know each other! 👋
- Dominik Cison

My mother – a talented teacher by vocation – introduced me to an old Polish curse-like proverb: "I hope you end up teaching strangers' children!" Effectively (phew!) discouraged from pursuing a career in school education, I haven’t given up on teaching.

In my career as a Customer Success Manager, I’ve been trusted with enterprise customers such as Allianz Partners, European Commission, Motorola Solutions, Honeywell or Shopify.

My adventure with Customer Success started when I was helping online store owners develop their businesses with Shoper – the most popular SaaS solution for e-commerce in Poland. I also ran an educational portal uniwersytet.shoper.pl where you can still find valuable knowledge about e-commerce and I designed internal processes for customer growth and education.
Then, as a CS Team Leader, I helped companies make their first steps with Heretto and now I work as a CSM at Paligo – in both cases within the technical documentation and knowledge management industry.

I'm a co-founder of the Customer Success PL project where you can find a podcast, interviews and a lot of interesting (I hope!) knowledge about the Customer Success field.

Knock the door of the contact page and or reach out on LinkedIn, where you can also learn more about my experience and professional challenges.

Privately, I’m butchering Japanese (though I’m getting better – I even have an N3 language certificate) and trying to better understand the Far East, while eagerly watching the latest horror movies with a special admiration for the A24 studio. That is, of course, if I’m not interrupted by my two beloved but mischievous cats, Taiga and Aku, or my son Edward.

Subjects that I raise are customer success, managing processes and relationships with SaaS customers, creating compelling presentations.

I hope to help you learn something new!

Don't hesitate to reach out if you'd like to talk.